Refund & Dispute Policy
At StellarXMart, we strive to ensure that all digital products you purchase meet the highest standards of quality and functionality. However, we understand that in rare cases, a file may become corrupted, damaged, or otherwise unusable. Our refund and dispute policy is designed to address these situations in a fair, transparent, and timely manner.
Last updated: July 2, 2025
Eligibility for Refund
Refunds are only granted if one or more of the following conditions are met:
- The downloaded file is corrupted or fails to open.
- The delivered product differs significantly from its described features.
- There was an error on our end resulting in the wrong file or version.
How to Request a Refund
If you believe you are entitled to a refund, please follow these steps:
- Your Order ID (e.g., #123456).
- A detailed description of the issue encountered.
- Screenshots or error logs, if available.
Dispute Resolution
If you are unsatisfied with our initial decision, you may escalate the dispute by replying to the refund confirmation email with additional details or new evidence. Our senior support manager will review your case and issue a final determination within 5 business days of escalation.
Additional Notes
Non-refundable items: Customized or personalized products are not eligible unless they meet the criteria above.
Policy updates: We may update this policy periodically. The version applicable to your purchase is the one in effect at the time of your order.