Refund & Dispute Policy

At StellarXMart, we strive to ensure that all digital products you purchase meet the highest standards of quality and functionality. However, we understand that in rare cases, a file may become corrupted, damaged, or otherwise unusable. Our refund and dispute policy is designed to address these situations in a fair, transparent, and timely manner.

Eligibility for Refund

Refunds are only granted if one or more of the following conditions are met:

  • The downloaded file is corrupted or fails to open.
  • The delivered product differs significantly from its described features.
  • There was an error on our end resulting in the wrong file or version.

How to Request a Refund

If you believe you are entitled to a refund, please follow these steps:

  1. Email our support team at
  2. with the subject line "Refund Request".
  3. In your message body, please include:
    • Your Order ID (e.g., #123456).
    • A detailed description of the issue encountered.
    • Screenshots or error logs, if available.
  4. Once we receive your request, we will acknowledge receipt within 24 hours.
  5. Our team will investigate and respond with a resolution within 2 to 5 business days.

Dispute Resolution

If you are unsatisfied with our initial decision, you may escalate the dispute by replying to the refund confirmation email with additional details or new evidence. Our senior support manager will review your case and issue a final determination within 5 business days of escalation.

Additional Notes

Non‑refundable items: Customized or personalized products are not eligible unless they meet the criteria above.

Policy updates: We may update this policy periodically. The version applicable to your purchase is the one in effect at the time of your order.

Last updated: July 2, 2025